1. Our Commitment to Trust & Safety

At inditown.com, we believe in creating a safe and reliable local discovery platform for users and businesses. Our Trust & Safety policies are designed to protect:

• Users seeking services or businesses
• Business owners listing their services
• The overall integrity of our platform

We take misuse and harmful behaviour seriously and act quickly on all reports of abuse or violations.

2. User Verification and Moderation

We use multiple levels of verification for both users and vendors:

• Phone/email verification during signup
• Manual and automated content moderation

We reserve the right to suspend or ban accounts found violating our Terms of Use or posing a safety risk to our community.

3. What Safety Measures Are in Place?

We implement:

• AI Moderation: All listings, reviews, and photos are monitored using AI filters.
• Secure Login: with tokens for all the accounts.
• User Review Monitoring: Suspicious activity is flagged for review.

All interactions are logged and encrypted to prevent tampering.

4. Business Listing Integrity

All businesses listed on inditown.com are subject to review:

• Claimed listings are verified through official business documents or direct outreach
• Listings with suspicious activity are flagged for moderation
• Fake, duplicate, or misleading listings are removed

Business owners are encouraged to keep their information up-to-date and accurate.

5. Reviews and Ratings Monitoring

To ensure genuine feedback:

• Reviews are screened for profanity, bias, or spam
• Our team uses automated tools + human review to assess suspicious reviews
• Users found manipulating ratings may be banned

We encourage authentic, respectful reviews that reflect true customer experiences.

6. Reporting Abuse or Fraud

You can report:

• Scams or fraud attempts
• Harassment, offensive content, or impersonation
• Listings that appear false, spammy, or dangerous

To report abuse, use the “Report” button on the listing or contact:

Email: contact@inditown.com

Phone: (+1) 469 996 3256

Your report will be handled confidentially.

7. How We Handle Violations

When violations are confirmed:

• We may issue warnings, suspend access, or permanently remove the user or listing
• Legal action may be taken where applicable (e.g., fraud or identity theft)
• Affected users will be notified of actions taken

We aim to resolve reported issues within 48–72 business hours.

8. Your Role in Keeping the Community Safe

Our platform is strongest when everyone contributes to a secure environment. Here’s how you can help:

• Keep your personal info private
• Verify businesses before hiring services
• Leave honest and respectful reviews
• Report bad actors or suspicious activity

Let’s build a community rooted in trust, transparency, and local empowerment.